Monitoring - A fix has been implemented and we are monitoring the results. Nov 05, 2025 - 04:38 PST
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Update - We are continuing to experience SMS Delivery Delays when sending messages to Safaricom in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Nov 05, 2025 - 04:00 PST
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The OpenSearch cluster remains stable following recent mitigation efforts, but import functionality is still limited for EU bots created before October 9, 2025. Retrieval operations continue to run without issues, and imports are working for US bots and newly created EU bots. The incident remains in monitoring while the team works to gradually restore full import functionality, including ongoing shard rebalancing and index migrations. Customers impacted by the import restrictions are advised to either create new bots or use the US dashboard as a temporary workaround.
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