We are currently investigating issues with both report and search on S1 prod. Engineering teams have been engaged and are actively triaging.
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The issue has been identified and a fix is being implemented.
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A fix has been implemented and we are monitoring the results.
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Our teams are continuing work on hotfixes for the various supported versions. We have provided workarounds which are detailed in the following article depending on which version is being used. https://support.1e.com/portal/6/CUSTSUP/article/2668429367/Licensing.dll%20certificate%20expired:%20Users%20are%20unable%20to%20login%20to%20the%20Platform%20UI%20and%20the%20coordinator%20service%20will%20not%20stay%20running. We will continue to monitor the situation and provide an update by 14:00 UTC on Tuesday 30th June
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Some Twilio customers in Mexico may be experiencing issues when attempting to make credit card payments. We have identified the root cause as related to a recent migration of certain existing customers to our Mexico entity, while their account currency remains in USD. This is causing payment processing failures for the impacted accounts. This issue only affects customers whose accounts were migrated to CISA Mexico. Invoiced customers can continue making payments using the bank transfer details provided on their invoice. PAYG customers that were impacted can now try to make payments again. We will provide another update in 4 hours or as soon as more information becomes available.
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Monitors
Intermittent issues with Reports and Search on S1 Prod (Incident 5233)
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PowerSchool Customer Central - Registration and Case Creation
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DEX Platform licensing service. Affected environments are unable to retrieve licensing information,
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USD Charges Are Failing for Customers in Twilio Mexico Cisa Subsidiary
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StatusGator