In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 19, 2025 - 13:50 UTC
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Monitoring - We are observing recovery in SMS delivery delays to Bandwidth for short code numbers in USA. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available. Nov 19, 2025 - 05:21 PST
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We are aware of an issue affecting conversations and reviews from November 12th onward, which were not appearing in the Zendesk QA environment. Ticket Imports have been re-enabled, and we are closely monitoring the backlog processing to ensure full recovery. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
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Twilio
Some conversations and reviews from Nov. 12, 2025 onwards are unavailable in Zendesk QA
Zendesk
StatusGator